Terms of service for PPWR24

The service provider is the entity operating the PPWR24 application, available at ppwr24.eu and at the application domain provided after registration.

To be completed[TO BE COMPLETED: full legal name, legal form, registered address, tax identification number, company register number together with the registry court, share capital]

The customer is the entity that has created an account in the application. The service is addressed to businesses — sole traders, legal persons and organisational units without legal personality to which the law grants legal capacity.

Contact: kontakt@ppwr24.eu, telephone +48 572 892 922, on working days between 8:00 and 20:00 CET.

Application

the PPWR24 software provided as a web service, used in a browser with no installation.

Account

the set of resources and permissions assigned to the customer, accessible after authentication.

Portfolio

the customer's records of packaging, components, materials, suppliers and evidence.

Declaration

a document issued in the application from the portfolio data and intended for signature by the customer.

Document pack

the right to issue a set number of declarations, bought once and not expiring.

Subscription

a service billed monthly or yearly, covering unlimited declarations within the billing period.

Archive

the set of issued declarations, their historical versions, technical documentation and uploaded evidence, together with snapshots of the data as of the issuing date.

Regulation

Regulation (EU) 2025/40 of the European Parliament and of the Council of 19 December 2024 on packaging and packaging waste.

The provider makes available an application that allows the customer in particular to:

• maintain a packaging portfolio broken down into components and materials;
• calculate the mass balance and material shares from the masses entered by the customer;
• upload documents received from suppliers and extract data from them using automated tools;
• see the evidence status of each material, including the list of gaps;
• generate the text of letters to suppliers requesting missing documents;
• issue declarations together with technical documentation, in the language versions the customer selects;
• keep issued documents and their historical versions in an archive.

The application works solely on data entered or uploaded by the customer. The provider does not verify the truthfulness of that data, does not test packaging materials and does not contact the customer's suppliers.

Responsibility for the content and correctness of a declaration of conformity, and for the conformity of the packaging with the Regulation, rests solely with the entity that signs the declaration. The application prepares the document from the customer's data and shows the evidence it rests on — it does not replace the assessment made by that entity.

The service does not constitute legal advice or a legal opinion. The provider does not guarantee that any packaging complies with the Regulation, nor the outcome of any inspection carried out by a market surveillance authority.

In particular the provider is not liable for: the truthfulness and completeness of documents supplied to the customer by its suppliers, the correct determination of the customer's role in the supply chain, the decision to issue a full or a conditional declaration, or the consequences of using a document issued on the basis of incomplete or untrue data.

Automated extraction of data from documents is an aid, not a substitute for checking. The customer must verify the extracted values before issuing a declaration; the application shows, for every value, a reference to its place in the source document.

The provider's liability towards a business customer for non-performance or improper performance is limited to the fees paid by that customer in the twelve months preceding the event causing the damage. This limit does not apply to damage caused intentionally or where limiting liability is not permitted by law.

The agreement for the free version is concluded when the account is created and the email address confirmed. It is concluded for an indefinite period and the customer may terminate it at any time.

The free version covers the portfolio, the calculations, the list of gaps, the letters to suppliers and a preview of the declaration marked “DRAFT”. It does not cover issuing a document intended for signature.

A paid agreement is concluded when payment is made for the selected document pack or subscription. Order confirmation and the invoice are sent to the email address given in the order.

The customer undertakes to provide accurate data, to protect account credentials and not to share them with unauthorised persons. The number of users assigned to an account follows from the selected plan.

The application is sold as a subscription billed monthly or yearly, and as a perpetual licence bought once, priced per customer.

Value added tax is added to the net price at the rate applicable in the buyer's country. Where the buyer is a taxable person registered for intra-Community transactions in another EU member state and provides a valid EU VAT number, the transaction is settled under the reverse charge procedure. The number is verified in the VIES system before the payment is confirmed.

Card payments are handled by Stripe Payments Europe, Ltd. The provider does not store card details. The invoice is issued automatically and sent to the email address given in the order.

A subscription renews automatically for the next billing period unless terminated before it ends. Termination is made through account settings or by a message to kontakt@ppwr24.eu and takes effect at the end of the paid period.

Rights to issue declarations acquired within a pack do not expire. Unused declarations from a pack remain on the account, including after a subscription ends.

The customer may withdraw from a paid agreement within 14 days of concluding it, without giving a reason. A message to kontakt@ppwr24.eu is enough. The refund is made within 14 days of receiving the statement, using the same payment method.

This right applies regardless of whether the customer is a consumer. The provider does not make the refund conditional on giving a reason or on how much of the service has been used.

Declarations already issued and downloaded remain in the customer's archive after a refund. Repeatedly using the refund in order to obtain documents without paying is an abuse of the right and may result in a refusal to conclude a further agreement.

Agreements concluded by consumers, and by sole traders for whom the agreement is not of a professional character, are additionally governed by Polish consumer protection law. Performance begins before the withdrawal period ends only at the customer's express request.

The provider makes every effort to keep the application continuously available. Planned maintenance is announced at least 24 hours in advance and carried out at night, Central European Time.

The provider is not liable for unavailability caused by circumstances beyond its control, in particular network failures, failures at the infrastructure provider, attacks on the infrastructure and force majeure.

If unavailability exceeds 24 hours in a calendar month, a subscribing customer is entitled, on request, to a proportional extension of the billing period.

When a subscription ends or a pack is used up, the account switches to read-only mode. The customer keeps indefinite, free access to issued declarations, their historical versions, technical documentation and uploaded evidence, and can download and export all of it.

In read-only mode, issuing new declarations and new language versions, editing the portfolio and the assistant features are unavailable. Resuming payment restores full functionality with no loss of data.

The account and its data are deleted only at the customer's request, after confirmation. Deletion is irreversible. The provider recommends downloading the full archive first.

The customer declares that it is entitled to upload documents received from its suppliers and that doing so infringes neither third-party rights nor confidentiality undertakings.

• uploading unlawful content, malware or data the customer has no rights to is prohibited;
• actions that disrupt the application, including automated data retrieval that burdens the infrastructure, are prohibited;
• sharing an account with third parties in order to circumvent plan limits is prohibited.

In case of a breach the provider may demand that it stops and, for serious or repeated breaches, suspend the account. Suspension does not remove access to the archive of issued documents.

Complaints about the application, payments and issued documents should be sent to kontakt@ppwr24.eu. A complaint should identify the account, describe the problem and state the expected resolution.

The provider handles complaints within 14 days of receipt and replies to the address the complaint was sent from. If more time is needed, the provider says so before that deadline.

The provider may change these terms for important reasons, in particular changes in the law, in the scope of the service, in the billing model, or the need to remove ambiguity. Customers are informed by email and in the application at least 14 days before a change takes effect.

A customer who does not accept a change may terminate the agreement before it takes effect. In that case fees for the unused part of a subscription period are refunded proportionally and access to the archive is retained under section 9.

Price changes do not affect packs already purchased or the current, paid subscription period.

The agreement is governed by Polish law. Matters not covered here are governed by the Polish Civil Code, the Act on providing services by electronic means and — towards consumers — the Consumer Rights Act.

The parties aim to settle disputes amicably. Disputes with business customers are resolved by the court having jurisdiction over the provider's registered office. Disputes with consumers are resolved by the courts having jurisdiction under general rules.

A consumer may use out-of-court complaint and redress mechanisms, including the online dispute resolution platform operated by the European Commission.

If any provision of these terms proves invalid or ineffective, the remaining provisions stay in force. The invalid provision is replaced by the rule of law closest to its economic purpose.

The processing of personal data is described in a separate privacy policy, available at ppwr24.eu/privacy.

To be completed[TO BE COMPLETED: the date these terms enter into force and the document version number, if a version register is kept]